Frequently Asked Questions
Everything you need to know about shopping with Janet Sri Lanka.
What delivery options are available within Sri Lanka?
We offer island-wide delivery across Sri Lanka. Standard delivery typically takes 2-4 business days for Colombo and suburbs, while outstation deliveries may take 5-7 business days.
Are Janet products suitable for sensitive skin?
Yes, many of our products are formulated with natural Ayurvedic ingredients designed to be gentle. However, we always recommend checking the ingredient list and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for most locations within the island.
Can I return or exchange a beauty product?
Due to hygiene reasons, we only accept returns or exchanges if the product received is damaged, expired, or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim.
Are your products cruelty-free?
Janet Sri Lanka is committed to ethical beauty. We do not test our finished products on animals and prioritize sustainable sourcing for our herbal ingredients.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this number on our courier partner's website to see real-time updates.