Returns & Exchanges Policy
At Janet Sri Lanka, we want you to be completely satisfied with your purchase; if you receive a damaged or incorrect beauty product, you may return it within 7 days of delivery. Please ensure that items remain unopened, unused, and in their original herbal packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer care team via email or WhatsApp with your order number and a photo of the product you wish to return.
Verification Process
Our quality assurance team will review your request within 48 hours to confirm the item meets our hygiene and safety standards for return.
Pack and Ship
Once approved, securely pack the item in its original box and use our designated courier partner to send the package back to our Colombo fulfillment center.
Refund or Exchange
Upon receiving and inspecting the item, we will process your replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing